1. Information We Collect
We may collect information you voluntarily provide, including your name, email address, phone number, company or restaurant name, job title, demo requests, and messages submitted through our contact forms. If your organization uses HospitalityOS or JARI, we may also collect operational information necessary to provide platform functionality.
2. Platform Usage Data
To improve our services, we may collect login activity, user interactions, feature usage, device and browser information, error reports, and platform performance metrics. This information helps us improve reliability, usability, and future platform development.
3. How We Use Your Information
We use information to deliver HospitalityOS services, respond to inquiries, schedule demonstrations, improve Organizational Intelligence products, maintain platform security, provide technical support, and develop new features and services. We do not sell your personal information.
4. Customer Content
Restaurant menus, documents, training materials, policies, PDFs, and uploaded content remain the property of the customer. The Service Syndicate processes this information only to provide HospitalityOS and Organizational Intelligence services.
5. JARI AI
When enabled, JARI uses approved organizational knowledge to provide contextual assistance, simulations, coaching, evaluations, and training support. Customer information is never intentionally used to train public AI models without explicit authorization.
6. Data Security
We employ industry-standard administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, disclosure, alteration, or destruction. While no online system is completely secure, protecting customer data is a core priority.
8. Third-Party Services
We may use trusted third-party providers for website hosting, cloud infrastructure, email delivery, payment processing, analytics, and security monitoring. Each provider is responsible for handling data according to its own privacy practices.
9. Your Rights
Depending on your location, you may have the right to access your information, correct inaccurate information, request deletion of personal data, withdraw consent where applicable, or request a copy of stored information. Submit requests using the contact information below.
10. Changes to This Policy
We may update this Privacy Policy periodically as our products and services evolve. Material updates will be reflected by updating the Effective Date above.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
The Service Syndicate LLC
support@theservicesyndicate.com
(862) 361-7053
Newark, New Jersey, USA
By using The Service Syndicate website or HospitalityOS platform, you acknowledge that you have read and understood this Privacy Policy.